General Data Protection Regulation (GDPR)

Our Commitment

At Hunslet Pharmacy, we take the privacy and security of your personal information seriously. We handle personal information responsibly, fairly and securely. Where we process health information, this is treated as special category data under the UK GDPR.

How UK GDPR Applies

The UK GDPR and Data Protection Act 2018 require organisations to have a valid lawful basis when collecting and using personal information. In a pharmacy environment, information may be processed to provide healthcare services, fulfil legal responsibilities, support patient care and meet public health requirements.

How We Protect Health Information

We only use health and personal information when there is a lawful and appropriate reason to do so.

• Patient information is accessed only by authorised pharmacy staff and relevant healthcare organisations where necessary.
• Appropriate measures are in place to help keep personal and health information confidential and secure.
• Information is kept only for the period required by applicable healthcare, regulatory and legal requirements.

Your Data Protection Rights

Depending on the circumstances, you may have rights including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Rights relating to automated decision-making

Making a Data Protection Request

If you would like to exercise any of your data protection rights, please contact Hunslet Pharmacy using the details below. We may ask you to provide suitable identification before dealing with your request to help protect your information and maintain patient confidentiality.

When We May Share Information

Where appropriate and permitted by law, information may be shared:

• With NHS organisations and other healthcare providers where necessary for patient care.
• With regulatory or public authorities where we are legally required to provide information.
• With trusted organisations that help us deliver and manage pharmacy services.

When Certain Rights May Be Restricted

Data protection rights are not always absolute. In some circumstances, we may need to keep or continue processing information where this is necessary to meet legal requirements, maintain appropriate healthcare records, protect patient safety, prevent fraud or establish, exercise or defend legal claims.

Complaints

If you have any concerns about the way Hunslet Pharmacy collects, uses or protects your personal information, please contact us first so that we can investigate and respond to your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) if you remain unhappy with how your personal information has been handled.

Related Information

For further details about how we collect, use and protect your information, please also refer to our Privacy Policy and Terms & Conditions pages.